Refund policy
At Roselique, we want you to love your purchase. If you are not completely satisfied with your order, we’re here to help 🤍
1. Return Eligibility
Customers may request a return within 14 days after delivery.
To qualify for a return, items must:
- Be unworn, unused, and in original condition
- Be free from stains, perfume, makeup, odors, or damage
- Include original tags and packaging where applicable
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale items
- Discounted or clearance items
- Swimwear, bodysuits, underwear, and intimate items
- Accessories including jewelry, hats, sunglasses, and hair accessories
3. Return Process
To request a return:
- Contact us within 14 days of receiving your order
- Include your order number and reason for return
- Wait for return approval before sending any item back
Once approved, we will provide detailed return instructions.
❗Returns sent without authorization may not be accepted.
❗The address listed on our website is not a return address.
4. Refunds
Once your returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Please allow several business days for the refund to appear
- Original shipping fees are non-refundable
We reserve the right to issue partial refunds if returned items are not in original condition.
In some cases, we may offer a replacement, store credit, or partial refund without requiring the item to be returned.
5. Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges paid during checkout are non-refundable
- We recommend using a trackable shipping method
Roselique is not responsible for lost or delayed return packages.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item received
- Photos of the packaging if applicable
We will work quickly to resolve the issue.
7. Order Cancellation
Orders may be canceled within 12 hours after purchase.
After this time, orders may already be processed or shipped and may no longer be canceled.
8. Fraud Prevention
To maintain a secure shopping environment:
- Certain high-risk orders may require additional verification
- Suspicious transactions may be canceled or declined
- Abuse of our return policy may result in account restrictions
9. Contact Information
Roselique
4058 Crestview Ln
Muskegon, MI 49442
United States
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